We will automatically send updates (and major upgrades due to
new codes within 60
days of purchase) free of charge. There will be a reasonable charge for
upgrades due to a new code release. Site license upgrades are the same price as
single license upgrades.
Customer support is through email. We welcome comments to improve our
product.
Most questions are about the code search program. You may think you have
found something wrong with the program. However, it is usually due to the complexity of
ASCE 7. For example, C&C<90' is not a misprint (see Section 6.5.12.4.3).
Also the
corner pressures for a roof with less than 10 degree slope and height less than 60' can be
less than pressures in all other zones (see Figure 6-5B in the code).
Customer Support: Click
here to send an e-mail
Customer Satisfaction: 100 percent
satisfied or 100 percent money back.
